Return Policy
Return Policy
Zorvani Beauty allows customers to return eligible products in accordance with this Return Policy. If you wish to return an order, please contact our customer service team before sending the product back.
Return Window
You may request a return within 30 days of receiving your order. Return requests made after 30 days may not be accepted.
Return Conditions
To be eligible for a return, the product must be:
- Unused
- Undamaged
- In its original packaging
- In the same condition as received
- Returned according to an approved return request
We reserve the right to reject a return if the product does not meet these conditions.
How to Start a Return
To start a return, contact our customer service team at:
Please include:
- Order number
- Full name
- Product you wish to return
- Reason for the return
- Photos of the product, if applicable
Once your return request has been reviewed and approved, we will send you return instructions and the return address.
Please do not send any product back before your return request has been approved.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Return shipping costs may be deducted from the total refund amount.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
Return Inspection
Once your return is received, we will inspect the product. If the return is approved, the refund will be processed back to your original payment method.
If the product is used, damaged, incomplete, or does not meet our return conditions, the refund may be rejected or reduced by a reasonable amount.
Exchanges
We do not currently offer direct exchanges. If you would like a different product, we recommend returning the original item through the approved return process and placing a new order.
Non-Returnable Items
The following items are generally not eligible for return:
- Gift cards
- Digital products
- Hygiene products if the packaging has been opened
- Used products
- Products not in their original condition
- Products returned without prior approval
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery at:
Please include your order number and clear photos or videos of the issue. We will review the case and offer an appropriate solution.
Contact Information
NYXELLE LTD
Company number: 17244577
Registered office address:
167-169 Great Portland Street, Fifth Floor
London, England, W1W 5PF
In collaboration with:
ZANTORO FYREX LIMITED
CRN: 78311449
Office address:
ROOM 511, 5/F, MING SANG IND BLDG
19-21 HING YIP STREET
Kwun Tong, Hong Kong
Customer service:
Email: info@zorvanibeauty.com
Phone number: +44 7418 638483
Monday to Friday | 8.00 - 20.00