Shipping Policy
Shipping Policy
Zorvani Beauty aims to process and deliver orders as quickly and reliably as possible.
Order Processing Time
Orders are usually processed within 1–3 business days after the order is placed. Processing times may be longer during peak seasons, promotional periods, public holidays, or unexpected delays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information if tracking is available.
Estimated Delivery Time
Estimated delivery time is usually 5–12 business days after processing. The total estimated time from placing your order to receiving your delivery is typically around 8–15 business days.
Please note that delivery times are estimates only and are not guaranteed.
Shipping Delays
Delivery may be delayed due to factors including but not limited to:
- Courier delays
- Peak seasons or promotional periods
- Customs clearance
- Weather conditions
- Local delivery issues
- Incorrect or incomplete shipping information
Zorvani Beauty is not responsible for delays caused by couriers, customs authorities, or other events outside our control.
Tracking Information
When your order has been shipped, you will receive tracking information by email if tracking is available. Tracking updates may take a few business days to appear after shipment.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information. If the shipping address is incorrect or incomplete, we cannot guarantee delivery and may not be able to offer a refund.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee that the address can be changed once the order has already been processed.
Lost Packages
If your package appears to be lost or tracking has not updated for an extended period, please contact our customer service team. We will review the case and assist you as much as possible.
Shipping Costs
Shipping costs, if applicable, are shown at checkout before you confirm your order. Shipping fees are generally non-refundable unless the issue was caused by our error or the product is confirmed to be defective.
Customs, Taxes, and Import Fees
Customers may be responsible for any customs duties, import taxes, or local fees that apply in the destination country. These charges are not included in the product price unless otherwise stated at checkout.
Contact Information
NYXELLE LTD
Company number: 17244577
Registered office address:
167-169 Great Portland Street, Fifth Floor
London, England, W1W 5PF
In collaboration with:
ZANTORO FYREX LIMITED
CRN: 78311449
Office address:
ROOM 511, 5/F, MING SANG IND BLDG
19-21 HING YIP STREET
Kwun Tong, Hong Kong
Customer service:
Email: info@zorvanibeauty.com
Phone number: +44 7418 638483
Monday to Friday | 8.00 - 20.00